Mohamed Akmal.

Network Engineer. Graphic Designer. IT Specialist.

I combine technical accuracy with creative vision to produce effective, user-focused solutions. A dynamic professional bridging the gap between secure network infrastructures and powerful visual content.

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Network Engineering

Configuration of routing/switching, IPSecVPN, BGP routing, and LAN infrastructure management.

IT Support

Service Desk operations, Active Directory management, ServiceNow/BMC ticket handling, and SLA management.

Graphic Design

Creation of powerful visual content and user-focused design solutions that communicate effectively.

Experience

Service Desk Analyst HCL Tech Sri Lanka 2024–Present

Completed a multi-country network project implementing IPSecVPN and BGP routing across three countries.

  • Streamlined workflows boosting efficiency by 25%.
  • Guided teams during Cisco Secure Client VPN outages.
  • Managed incidents and service requests with strict SLA compliance.
Network Administrator ATN Campus 2022–2023

Managed LAN infrastructure ensuring stable, secure connectivity.

  • Administered CCNA exams and provided L1 technical support.
  • Resolved network issues to reduce downtime significantly.
CCENT CCNA CCNP (Routing) HND in Computing Cisco Routing & Switching Active Directory ServiceNow Graphic Design CCENT CCNA CCNP (Routing) HND in Computing Cisco Routing & Switching Active Directory ServiceNow Graphic Design